For a small company, finding the customer, setting out their requirements, obtaining the materials, building the product, arranging delivery and producing an invoice can be handled by one or two members of staff.
As the workload gets bigger, you need more staff. Staff need to be trained, paid and they occupy expensive office space. And these extra staff are not directly contributing to your bottom line.
So your company’s efficiency slumps and profits fall.
What Often Happens Next
Companies may automate many of their business processes by either buying an off-the-shelf package or using a series of spreadsheets to, for example, keep track of customer orders.
This is a partial solution…